FAQs

Stock orders are delivered 4 days after the payment.

Lab and pre-orders are delivered around 8 weeks after the payment (depends on the production status).

We offer a flat worldwide shipping fee of US$15.  We also offer FREE worldwide shipping fee for orders over US$200.

For most of Europe and the USA, delivery within 7 days.  Rest of the world, delivery within 7-10 days.

Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch.  Applied Zcience cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays.

We do not include the cost of taxes and duties in your order.  Please kindly check if additional fees is needed at your location.

All of our products are made to the highest standards and we hope that you will be happy with your purchase. However, if you are unhappy for whatever reason, we can offer either an exchange or refund of the goods provided they are returned to us within 14 days of receipt of your order, unworn, complete with all original tags, and in original and resalable condition.


Returns
Please return all items unworn, complete with tags and in original packaging. Please return to:

Marvelous Concept Company Limited
Flat D, 11/F, Tower 13
88 O King Road
Tseung Kwan O
Hong Kong

Ensure your return is well packaged, and meets all the conditions outlined below.

We advise you use a trackable postal service or courier.

You will be refunded the full amount you paid for the item, including the original shipping cost.

Faulty Goods
We stand by the quality and craftsmanship of our designs and will be happy to assess any item that is deemed faulty if purchased directly from Applied Zcience online within the past 6 months. In the case of faulty goods we will refund the full amount paid by you (including shipping costs).

Returns Terms and Guidelines
All returned items must be unworn, unwashed and complete with original tags and packaging.

We are not responsible for the return shipping cost of items.

It is advisable to make sure all return packages are well packaged and are sent with a trackable, insured service. We cannot take responsibility for items damaged or lost in return transit.

All items are available to ship unless it is a pre-order item from the Lab.  All pre-order items have an estimated ship date, but these items may arrive sooner or later than specified. 

Credit cards are charged at the time of the pre-order, subject to our usual fraud checks. If a pre-ordered item will not ship out by the estimated shipping date, the customer will be notified and, at the customer’s election, either refunded in full or provided with an updated estimated shipping date. If an order includes both available and pre-ordered items, at least two separate deliveries will be most likely made to the customer.

Please see About -> Lab for more information.

For any inquiries, please email to info@appliedzcience.com.